General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the Blue Fox platform and explain the relationship between you and the operator. We set out account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By using our services you agree to comply with these terms and any additional rules shown with specific offers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. You must not share your login credentials or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, fraud, multiple accounts, account sharing or other misuse. You must notify us immediately if you suspect any security issue.

Eligibility requirements

To register and play you must meet our eligibility criteria. You must be at least 18 years old and resident in a territory where we are permitted to operate. Individuals registered with Gamstop or another formal self‑exclusion scheme are not permitted to open or use an account. We will request documentary evidence to verify identity, age and address; access to deposits, play and withdrawals may be restricted until verification is complete.

Acceptable platform use

Use of the site must be lawful and in line with our fair play rules. Prohibited activity includes, but is not limited to, collusion, use of bots or unauthorised software, attempting to manipulate outcomes, and circumvention of geographic or access restrictions (including use of VPNs). We reserve the right to investigate suspicious behaviour and to suspend accounts pending review.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific terms that apply in addition to these general terms. Wagering requirements, game‑weighting, maximum bet limits and expiry periods may apply and differ between offers. Certain payment methods may be excluded from promotions and some bonus balances cannot be withdrawn until wagering conditions are met. Full details for each promotion are published with the offer and take precedence.

Deposits and withdrawals

Deposits

We accept a range of payment methods that are shown in the cashier. Minimum and maximum deposit amounts depend on the method selected. All deposits must be made from an account in your name.

Withdrawals

Withdrawal requests are subject to verification and checks to prevent fraud and money laundering. Where possible, funds will be returned to the original deposit method. Processing times vary and small administrative fees may apply. We may require additional documentation before approving a withdrawal.

Dispute resolution

If you have a complaint, contact our support team via [email protected] and we will aim to resolve the matter promptly. If a dispute remains unresolved you may refer the issue to the appropriate independent body or authority in your jurisdiction; we will provide information to assist any formal review where required.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on site and, where appropriate, notified to users. Continued use of the BlueFox service after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.