Contact Our Support Specialists
Our support team is ready to help with questions, account-related enquiries, technical concerns or general feedback. If you need assistance with verification, authorised changes to your account, or would like to flag an issue to the organisation, we can help. Convenient communication channels include live chat, email and phone. Typical response times and opening hours are listed in the table below, and we’ll do our best to assist in your favour from our support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies typically within 1 hour; phone support during office hours) |
| General enquiries | [email protected] (general enquiries; Mon-Fri response) |
| Affiliate enquiries | [email protected] (affiliate team; responses within 48 hours) |
| Phone | +44 20 7946 0824 (local office) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred method for detailed requests, account-related issues or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments so we can deal with your enquiry without unnecessary delay.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day. Complex cases that require account checks, KYC review or third-party investigation can take longer depending on their nature; we will keep you updated throughout. For faster service, include relevant account details and any screenshots when you contact us.
Feedback
At Blue Fox we value your feedback. Please send suggestions, ideas or issues to help us improve games, promotions and site usability. All submissions are reviewed carefully by our team and used to refine offers and the player experience. If you’d like a reply, include contact details and we’ll get back to you promptly. Thank you from BlueFox.