Responsible Gambling

At Blue Fox we take safer gambling seriously. Our aim is to help you play within your means and keep your account activity under control. We provide clear tools, guidance and support so you can enjoy controlled play and make informed choices about how you use your account.

Player protection principles

We focus on prevention, early intervention and support. That means giving you easy-to-use controls, monitoring for signs of harm, and offering help where it’s needed. We respect your privacy and will handle any request confidentially and professionally.

Activity-control tools

What we offer

You can set limits and restrictions on your account at any time. Our tools include deposit limits, loss limits, wager or session limits, reality checks and temporary account breaks. We will act quickly on requests to reduce limits; increases may take up to 24 hours to come into effect for your protection.

Deposit limits

Choose daily, weekly or monthly deposit limits to cap how much you add to your account. Limits are flexible and can be lowered immediately. If you need to increase a limit, the change will usually take 24 hours before it becomes active.

Loss limits

Loss limits let you control how much you can lose during a set period. Apply a daily, weekly or monthly loss cap to help manage your spending. You can remove or reduce these limits at any time but increases are subject to a cooling-off period.

Time limits and breaks

We offer session limits, reality checks and time-outs to help you take a break. Time-outs are available for short periods and can run from 1 to 42 days, depending on your preference.

Self-exclusion

If you need a longer break, self-exclusion is available for minimum periods of 6 to 12 months. During self-exclusion your account will be closed and you will be prevented from opening another account while the exclusion is active. You can also register with national schemes such as GamStop for cross-operator exclusion in Great Britain.

Signs of problematic behaviour

Look out for spending more than planned, chasing losses, borrowing to play, neglecting responsibilities or hiding play from others. If you notice these signs for yourself or someone else, take action early and use our support tools.

Tips for maintaining control

Set realistic deposit and loss limits, use session timers, take regular breaks and avoid gambling when stressed or tired. Share concerns with a friend or family member and consider blocking software if you need extra help staying away from gambling sites.

Professional help and support organisations

If you need additional support, organisations such as GamCare and Gamblers Anonymous offer confidential advice and treatment options. You can contact our support team via live chat or at [email protected] for guidance on setting limits or making a self-exclusion. For account-specific settings, you may also find the BlueFox account section useful.